Shipping policy
SHIPPING & DELIVERY POLICY
Fit Car Covers provides international delivery to customers worldwide. Our shipping structure is designed to offer reliable delivery while keeping shipping costs fair and transparent across different destinations.
ORDER ORIGIN
Orders are produced and dispatched from our production facility in Türkiye. FITCARCOVERS LTD is registered in England and Wales and operates the Fit Car Covers online store.
WORLDWIDE DELIVERY
We ship Fit Car Covers products internationally to supported destinations around the world.
Shipping availability, delivery options and any applicable shipping charges are calculated according to the delivery destination and displayed at checkout before payment is completed.
FREE SHIPPING
Free standard shipping is available to selected countries and regions where standard international carrier costs allow us to provide this service.
For destinations with significantly higher international transportation costs, an additional shipping charge may apply. This may include certain long-distance, remote or extended-delivery destinations.
Any applicable shipping charge will always be clearly displayed at checkout before you place your order. There are no undisclosed shipping charges added after an order has been completed.
SHIPPING RATES
International shipping costs may vary depending on the destination, carrier network, package size, package weight and local delivery conditions.
To maintain fair product pricing for customers worldwide, Fit Car Covers does not include unusually high transportation costs in the product price for every customer.
Where an additional shipping charge applies, it is intended to cover the increased transportation cost associated with the destination.
ORDER PROCESSING
Each Fit Car Covers order is prepared specifically for the customer's vehicle and selected product options.
Standard order preparation time is typically 1–3 business days before dispatch.
Preparation times may vary slightly depending on the product type, selected options, personalization requirements and current order volume.
Once the preparation process has been completed and the order has been dispatched, the estimated shipping timeframe begins.
Where an estimated preparation or delivery timeframe is shown on a product page, during checkout or in an order confirmation, this timeframe should be treated as an estimate and not as a guaranteed delivery date.
DISPATCH & TRACKING
Once an order has been dispatched, tracking information will be provided where tracking is supported by the selected carrier.
Tracking information may require a short period of time to become active after the parcel has been handed to the carrier.
Customers are responsible for monitoring tracking information and responding to carrier delivery requests where required.
ESTIMATED DELIVERY TIMES
Estimated shipping times after dispatch are generally:
• Nearby destinations: 3–5 business days
• Long-distance destinations: 5–8 business days
These shipping times begin after the 1–3 business day order preparation period has been completed.
For example, the total estimated timeframe from order placement to delivery generally consists of:
• 1–3 business days for order preparation
• Plus 3–5 business days shipping for nearby destinations
• Or 5–8 business days shipping for long-distance destinations
Delivery times are estimates and may vary depending on the destination country, carrier, customs processing and local delivery network.
International shipments may occasionally experience delays caused by circumstances outside the reasonable control of Fit Car Covers, including:
• Customs inspections
• Carrier disruptions
• Severe weather
• Public holidays
• Local delivery restrictions
• Exceptional international transportation delays
We will provide reasonable assistance if a shipment experiences a significant delivery issue.
CUSTOMS DUTIES, IMPORT TAXES & LOCAL CHARGES
International shipments may be subject to customs duties, import taxes, clearance charges, brokerage fees or other charges imposed by the destination country.
Unless these charges are expressly stated as included during checkout, they are not included in the product or shipping price and may be payable by the recipient.
Customs regulations and import charges are determined by the authorities of the destination country and are outside the control of Fit Car Covers.
Customers are responsible for ensuring that products ordered can be legally imported into their destination country.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your delivery information, please contact us as soon as possible.
We will make reasonable efforts to update the address before dispatch. However, once an order has entered the carrier network, address changes may no longer be possible.
FAILED DELIVERY & RETURNED PARCELS
If a parcel is returned to us because:
• An incorrect or incomplete address was provided
• Delivery was refused
• The recipient could not be reached
• The parcel was not collected within the carrier's required timeframe
additional shipping charges may apply before the order can be dispatched again.
Any applicable re-shipping cost will be communicated to the customer before the parcel is sent again.
LOST OR DAMAGED SHIPMENTS
If your parcel arrives visibly damaged, please retain the packaging where possible and contact us promptly with:
• Your order number
• Photographs of the parcel
• Photographs of the damaged product
• Any relevant carrier information
If a shipment is confirmed to have been lost or damaged during transportation, Fit Car Covers will work with the carrier and provide an appropriate resolution in accordance with the circumstances of the shipment and applicable consumer rights.
SHIPPING CHARGES & REFUNDS
Where an order qualifies for a return, the treatment of original shipping charges and return shipping costs is governed by our Refund & Returns Policy and any applicable consumer protection laws.
CONTACT US
For questions regarding shipping, delivery or tracking, please contact Fit Car Covers through our Contact Us page and include your order number where available.