Privacy policy
PRIVACY POLICY
Fit Car Covers respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit fitcarcovers.com, place an order, contact us or otherwise interact with our services.
1. WHO WE ARE
Fit Car Covers operates an online retail business supplying automotive products and related accessories to customers internationally.
In this Privacy Policy, “Fit Car Covers”, “we”, “us” and “our” refer to the business operating fitcarcovers.com.
Our business and contact details are available on our Contact Us page and in the website footer.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect information including:
• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Vehicle information supplied in connection with an order
• Product selections and personalisation requests
• Logos, artwork or other files uploaded for customised products
• Customer service communications
• Payment-related transaction information
• IP address
• Browser and device information
• Website activity and interaction information
• Cookie and similar technology information
• Marketing preferences
We do not intentionally collect sensitive personal information unless it is necessary for a specific lawful purpose and you knowingly provide it.
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you place an order
• When you create or use an account
• When you contact us
• When you upload a file or submit product personalisation information
• When you subscribe to marketing communications
• Automatically when you use our website
• From service providers involved in payments, shipping, fraud prevention, analytics or ecommerce operations
4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process and fulfil orders
• Arrange delivery and provide shipment tracking
• Produce or personalise products
• Process payments and refunds
• Communicate about orders
• Provide customer service
• Handle returns, exchanges and complaints
• Detect and prevent fraud or misuse
• Maintain and improve our website
• Analyse website performance and customer experience
• Comply with accounting, tax and legal obligations
• Protect our legal rights
• Send marketing communications where permitted by law
We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.
5. OUR LEGAL BASES FOR PROCESSING
Where UK data protection law applies, we process personal information using one or more lawful bases.
Contract
We use information where necessary to enter into or perform a contract with you, including processing orders, delivering products and providing customer support.
Legal Obligation
We may process information where necessary to comply with legal, tax, accounting or regulatory requirements.
Legitimate Interests
We may process information where necessary for our legitimate business interests, including protecting our website, preventing fraud, improving our services and managing our business, provided those interests do not override your rights and freedoms.
Consent
Where required, we rely on your consent for activities such as certain marketing communications or the use of non-essential cookies and similar technologies.
Where processing is based on consent, you may withdraw your consent at any time.
6. CUSTOM LOGOS, ARTWORK AND CUSTOMER-SUPPLIED FILES
Where you upload a logo, artwork, photograph, text or other file for a customised product, we use that material only as reasonably necessary to process the order, manufacture or personalise the product and provide related customer service.
You remain responsible for ensuring that you have the necessary rights or permission to provide and use any uploaded content.
We do not claim ownership of customer-supplied intellectual property.
7. PAYMENTS
Payments are processed using third-party payment providers made available through our ecommerce platform.
Fit Car Covers does not generally receive or store complete payment card details.
Payment providers may process your information in accordance with their own privacy policies and security requirements.
8. SHOPIFY
Our online store is hosted using Shopify.
Shopify processes certain personal information to provide ecommerce, checkout, security and related technology services.
Information may therefore be processed by Shopify and its service providers in accordance with applicable data protection requirements.
9. SHIPPING AND DELIVERY PROVIDERS
To fulfil orders, we may provide relevant information to shipping carriers, logistics companies, customs authorities and delivery partners.
This may include information such as:
• Customer name
• Delivery address
• Telephone number
• Email address
• Order and shipment information
We provide only the information reasonably necessary to arrange and manage delivery.
10. SERVICE PROVIDERS
We may use trusted third-party service providers to operate our business.
These may include providers of:
• Ecommerce technology
• Website hosting
• Payment processing
• Shipping and logistics
• Analytics
• Marketing
• Customer support
• Fraud prevention
• IT and security services
• Accounting and professional services
These providers may process personal information where necessary to provide their services to us.
11. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Operate essential website functions
• Remember preferences
• Maintain shopping cart and checkout functionality
• Understand website performance
• Measure traffic and customer interactions
• Improve our services
• Support advertising and marketing where permitted
Where required by applicable law, non-essential cookies and similar technologies will only be used after the appropriate consent has been obtained.
You may be able to manage your cookie choices through the privacy or cookie controls provided on our website.
12. MARKETING COMMUNICATIONS
We may send promotional emails or other marketing communications where you have consented or where otherwise permitted by applicable law.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Service messages relating to an existing order are not considered marketing communications and may still be sent where necessary.
13. WHEN WE SHARE PERSONAL INFORMATION
We may share personal information where reasonably necessary with:
• Shopify and ecommerce service providers
• Payment processors
• Shipping and logistics providers
• Customs or government authorities where required
• Fraud prevention and security providers
• Analytics and technology providers
• Professional advisers
• Authorities where disclosure is required by law
We do not disclose personal information unnecessarily.
14. INTERNATIONAL DATA TRANSFERS
Because Fit Car Covers operates internationally and uses global technology and service providers, personal information may be processed in countries other than the country in which you live.
Where data protection law requires safeguards for international transfers, we and our service providers use appropriate transfer mechanisms or safeguards as required by applicable law.
15. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:
• The duration of our relationship with you
• Order fulfilment and customer service requirements
• Tax, accounting and legal obligations
• Fraud prevention requirements
• The establishment, exercise or defence of legal claims
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of in accordance with applicable requirements.
16. DATA SECURITY
We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
17. YOUR PRIVACY RIGHTS
Depending on where you live and the laws that apply, you may have rights including the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing is based on consent
• Object to or opt out of certain direct marketing activities
Some rights are subject to legal limitations and exceptions.
To exercise a privacy right, please contact us through our Contact Us page.
We may need to verify your identity before completing certain requests.
18. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond.
Where UK data protection law applies, you may also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Customers in other jurisdictions may have the right to contact their relevant local data protection authority.
19. CHILDREN
Our website and products are intended for general consumers and are not specifically directed toward children.
We do not knowingly collect personal information from children where doing so would require parental or guardian consent under applicable law.
If you believe a child has provided personal information inappropriately, please contact us.
20. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of independent third parties.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The current version will be published on this page together with the date of the latest update.
22. CONTACT US
If you have questions about this Privacy Policy, how we handle personal information or wish to exercise a privacy right, please contact Fit Car Covers through our Contact Us page.