Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Below you can find answers to some of the most common questions about Fit Car Covers products, ordering, shipping, delivery and customisation.
ARE FIT CAR COVERS PRODUCTS UNIVERSAL?
No.
Where a product is described as custom-fit or vehicle-specific, it is prepared according to the vehicle information shown or selected on the product page.
Please make sure you select the correct vehicle model, generation, body style and year before completing your order.
HOW DO I KNOW WHICH PRODUCT FITS MY VEHICLE?
Use the vehicle selection options shown on the product page.
For vehicle-specific products, you may be asked to select or provide information such as:
- Vehicle model
- Generation
- Body style
- Model year
If you are unsure which option applies to your vehicle, please contact us before ordering. We will be happy to help you identify the correct cover.
CAN I ADD A LOGO?
Selected products offer logo personalisation options.
Depending on the product, available choices may include:
- No Logo
- Vehicle or model logo
- Custom Logo
If Custom Logo is available, you can upload the requested artwork directly on the product page.
Accepted file formats may include PNG, SVG or PDF.
DO YOU OFFER CUSTOM PRODUCTS?
Yes. Selected products can be personalised.
Available customisation may include logos, artwork, text, measurements or other product-specific options.
Customisation availability is shown on the individual product page.
Please note that personalised products may be subject to different return and cancellation conditions. See our Refund & Returns Policy for full details.
WHAT IS THE DIFFERENCE BETWEEN INDOOR AND OUTDOOR CAR COVERS?
Indoor car covers are designed primarily for use inside garages, showrooms or other covered environments.
They are intended to help protect the vehicle from dust, dirt and light surface contact.
Outdoor covers are designed for different environmental conditions and may use different materials and protective features.
Always check the individual product description before ordering.
ARE INDOOR CAR COVERS WATERPROOF?
Unless a product is specifically described as waterproof or suitable for outdoor use, you should not assume that it is waterproof.
Our indoor covers are designed primarily for indoor vehicle storage.
Please check the individual product description for the exact features of the product you are considering.
HOW LONG DOES ORDER PREPARATION TAKE?
Orders are typically prepared within 1–3 business days.
Each Fit Car Covers product is prepared according to the vehicle and selected product options, so preparation time may vary slightly depending on personalisation requirements and current order volume.
The shipping timeframe begins after the order preparation process has been completed and the order has been dispatched.
HOW LONG DOES DELIVERY TAKE?
Estimated shipping times after dispatch are generally:
- Nearby destinations: 3–5 business days
- Long-distance destinations: 5–8 business days
These shipping times are in addition to the 1–3 business day order preparation period.
Delivery times are estimates and may vary depending on the destination country, customs clearance, carrier conditions and the local delivery network.
DO YOU SHIP INTERNATIONALLY?
Yes.
Fit Car Covers provides international delivery to supported destinations around the world.
Free standard shipping is available to selected destinations.
Destinations with significantly higher international transportation costs may have an additional shipping charge.
Any applicable shipping cost will be clearly displayed at checkout before payment is completed.
WILL I RECEIVE TRACKING INFORMATION?
Yes, where tracking is supported by the selected carrier.
Tracking information will be provided after your order has been dispatched.
Please allow a short period of time for the tracking information to become active after the parcel has been handed to the carrier.
WILL I HAVE TO PAY CUSTOMS OR IMPORT TAXES?
International orders may be subject to customs duties, import taxes, clearance fees, brokerage fees or other local charges imposed by the destination country.
Unless these charges are specifically stated as included at checkout, they may be payable by the recipient.
Customs regulations and import charges are determined by the authorities of the destination country and are outside the control of Fit Car Covers.
Please see our Shipping & Delivery Policy for more information.
CAN I CHANGE MY ORDER AFTER PLACING IT?
If you need to change your vehicle information, selected options, delivery address or personalisation details, please contact us as soon as possible.
We will make reasonable efforts to accommodate the change, but changes cannot be guaranteed once order processing or personalised production has progressed.
CAN I CANCEL MY ORDER?
Please contact us as soon as possible if you wish to cancel an order.
Cancellation availability may depend on the order status and whether personalised production has already begun.
For full details, please see our Refund & Returns Policy.
DO YOU ACCEPT RETURNS AND EXCHANGES?
Eligible products may be returned or exchanged in accordance with our Refund & Returns Policy.
Products personalised specifically for a customer, such as products with uploaded custom artwork or other customer-specific modifications, may be subject to different return conditions.
This does not affect applicable rights relating to faulty, damaged or incorrectly supplied products.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Please contact us as soon as reasonably possible and include:
- Your order number
- A description of the issue
- Clear photographs where appropriate
We will review the issue and provide an appropriate solution.
HOW CAN I CONTACT FIT CAR COVERS?
You can contact us through our Contact Us page or by email:
For order-related enquiries, please include your order number where available.